780-474-2861 info@actionmoving.ca

FAQ

How Far In Advance Should I Contact Action Moving and Storage?
While we do our best to help out our customers in a bind, it is generally recommended that you give us at least a one month notice prior to moving – particularly during the early and late Summer, when many people are deciding to move.

If you are a master planner, and look to arrange a booking several months in advance, we will be more than happy to honour the original rate.

When Should I Hire Movers?
As mentioned above, Summer is generally a lot busier for moving companies in general. The logic here is that students will be moving in or out around this time. Also, nobody wants to trundle all of their worldly possessions through the snow.

Really, the ‘when’ here is just a matter of preference. If you absolutely need to move, then the time of year likely won’t make a huge difference. What can make a difference is calling us in advance. Regardless of your situation or the season, we will have some advice or estimate that can make a big difference.

How Long Will It Take To Move?
This is a complicated question that we get surprisingly often. If you are a piano collector who owns a packed multi-bedroom mansion, well, chances are you are looking at a significantly longer time frame than say – an apartment owner.

As a standard example of timelines, a three-bedroom house generally takes our team approximately 4 to 7 hours to clean out. A large percentage of our time is spent packaging and protecting your items. Once you factor in the actual driving distance, the move itself can take anywhere from one to several days.

Tell Me More About Quotes and Estimates
We generate pricing based around the time needed to physically move your possessions, as well as travel time. Long distance moves may face additional charges that align with item weight (gas really adds up over time!).

Since every move is different, we ask that customers provide us with as much information as possibly regarding furniture inventory, packaging needed, and the ‘to and from’ locations. From there we will put together a number that works with your budget.

Moving can be a tricky practice, so we almost always allocate a ‘buffer zone’ to handle anomalies such as traffic. The good news is, if the move takes less time than expected, we will bill you a reduced rate!

What Costs Should I Be Expecting?
Once again, this all depends on what is being moved, and the distance that is covered. Local moves are estimated and billed on an hourly basis, while long-distance moves include an additional cost calculation that corresponds with the weight of your items.

The best way to determine exact costs is to give our team a call via phone or email – we offer estimates and quotes at no charge.

How Do I Pay?
After you have accepted our estimate, we generally require a deposit in order to confirm your reservation. Once the move commences, this deposit immediately contributes towards the final cost. If you are planning a long distance move, we ask for half of your deposit during the initial pickup, and then the rest once everything has been delivered.
What Does Action Moving and Storage Insurance and WCB Look Like?

While we do have an impeccable safety record, things can still go wrong in the world of moving. As that is the case – the Action Moving and Storage team comes equipped with full WCB insurance. Additionally, all of our moves are covered by insurance. Once you sign on to our service, every single one of the possessions you plan on moving will be fully covered, so you don’t lose sleep while we do the heavy lifting.

Is Action Moving and Storage a Reputable Company?

Edmonton is a big city, so we face plenty of competition. Since that is the case, we focus a significant portion of our professional efforts towards providing our customers with an impeccable experience. Although our city is relatively large, the Internet is very small. One bad review can ruin a whole business’ reputation! Fortunately, our hard work has paid off, as we have a solid roster of Google reviews and customer testimonials. For a company that has been in business since 1988, we feel we’ve been doing something right.

How Many Boxes Will I Need?

Boxing requirements are notoriously underestimated, and should be approached with caution. If you are performing a move on your own, or want to some of Action Moving and Storage box roster, it is generally best to exaggerate the number of boxes you will actually need to move. You never know what items may show up last minute. The specific number can range anywhere from 45 boxes for a small apartment to 125 for a three bedroom house. Let us know what you need packed up, and we can crunch some numbers to make your decision even easier.

When Is The Best Time To Empty My Fridge and Freezer?

Fridges and freezers are generally loaded up during the final stages of a move. By doing this, we ensure that they are the first items to be unloaded, therefore reducing the time that perishables may sit out during their relocation. To make things easier, and prevent future digestive issues, it is good practice to keep a set of coolers handy so that you may transfer everything to them while their chilly homes are being moved.One handy tip that we always put out there is to try and reduce your grocery shopping trips prior to your move – eating your way through your pantry is a simple and effective way to cut down on the food items that you will have to pack up.

Can Action Moving and Storage Disassemble Any Furniture?

Taking furniture apart and putting it back together are generally pretty low on people’s ‘fun’ list. Heftier items, such as bedframes, may prove challenging to move into new spaces. Luckily, we are fully equipped with the tools and knowledge needed to dismantle and re-assemble a range of furniture – shelves, desks, tables, beds, you name it.

Throwing Clothes in Garbage Bags – Can I Do It?

This is a common moving technique that unfortunately has a number of major pitfalls. For one, garbage bags do not stack very well, and can topple other items over. Should you insist on using bags for your clothes, we will still take them unless you are moving out of province, in which case boxes are mandatory.

What Is Your Policy On Moving BBQs?

Moving is hard work, and BBQs are essential when it comes to re-fuelling after long days of working in the sun. Of course we move them! If you need to relocate your grilling unit, all that we ask is that you detach the propane tank and move it yourself, we can take care of the rest. Moving provides a great window of opportunity to clean your BBQ, which serves a dual purpose as it will prevent the rest of the items from getting dirty.

How Do I Make Sure The Right Boxes End Up In The Right Rooms?

Ah, here is where the magic of labelling comes in handy. While we do have common sense, and will not end up unloading your kitchen set into the master bedroom (unless requested, of course), we do recommend that you label your boxes prior to moving. Boxing tape and stickers are perfect for this.

Should We Tip Our Movers?

Generally, when we are performing a move, we do not expect tips. With that being said, if you feel that our service is outstanding and want to show your appreciation, then our team is not likely to decline. Even small  things, like compliments or glasses of lemonade can go a long ways to show your appreciation.

What If I Want To Help?

Edmonton is a city renowned for its polite citizens, and there have been more than a few circumstances where our awesome clients have offered to lend us a hand. While the gesture is much appreciated, we are moving professionals for a reason. While we do appreciate the unsolicited help, we ultimately prefer that you leave most of the work up to the team. This way, we can work together all avoid any potential injuries or damaged goods.

Call Us

Edmonton: (780) 474-2861
Sherwood Park: (780) 922-5090
Ardrossan: (780) 922-5090
Gibbons: (780) 922-5090
St. Albert: (780) 939-5930
Spruce Grove: (780) 939-5930

Open Hours

M to F: 8AM – 5PM
Sa: 9AM – 12PM
Su: Closed

Action Moving & Storage 1988 Ltd BBB Business Review

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